Error Message :
U00003210 Logon error :Acces denied
There is an issue where LDAP suddenly stops working for all LDAP users with the following error:
LDAP.Sync is not used. LDAP users are identified by there Distinguished Name that has to be entered manually in the LDAP settings of the user object:
Authentication for local users still works as expected.
OS: All Windows
OS Version: All windows versions supporting the Java UI
Root Cause: LDAP authentication change should be checked as an initial review.
Cross check for changes that were applied to the LDAP Folder Structure.
Possible causes are mainly of the following kind:
If one or both ot the parameter were changed, refer to the LDAP administrator and proceed to the requested adjustments.
- Verify that the Distinguished Name definition were not changed (New Organization Units: OU, changing in the name of a OU).
- Verify that the Server has not changed,
The Server hostname and ports are defined in the Variable UC_LDAP_<DOMAINE.COM> in client 0. Then distinguished name shall be modified in the User Settings ==> User Panel ==> Distinguished Name .
Fix Status: No Fix
Connect to client 0 and create a local user that can access the production environment.