Logged in user is set to Assignee automatically

Document ID : KB000043983
Last Modified Date : 14/02/2018
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Question:

The Assignee field automatically defaults to the logged in user, when creating a new ticket.

What sets this behaviour and can it be changed?

 

Answer: 

If the option "Assignee_set" is installed and a logged in user is Analyst, when the logged in user creates a ticket, the logged in user is set to "Assignee" automatically. The option has been installed as a default.

To change the behavior, uninstall the option:

  1. Log into Service Desk and open [Administration] tab. 
  2. Go to 'Options Manager' > 'Request Mgr' and open "Assignee_set"

    Options_Manager.jpg

  3. Click on <Edit> and choose <Deinstall>. 

    Assignee_set.jpg

  4. Restart the Service Desk service for the change to take effect.