The Assignee field automatically defaults to the logged in user, when creating a new ticket.
What sets this behaviour and can it be changed?
If the option "Assignee_set" is installed and a logged in user is Analyst, when the logged in user creates a ticket, the logged in user is set to "Assignee" automatically. The option has been installed as a default.
To change the behavior, uninstall the option:
- Log into Service Desk and open [Administration] tab.
- Go to 'Options Manager' > 'Request Mgr' and open "Assignee_set"
- Click on <Edit> and choose <Deinstall>.
- Restart the Service Desk service for the change to take effect.