LOG4CXX Errors in AUTOSYS Logs

Document ID : KB000011117
Last Modified Date : 14/02/2018
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Question:

AutoSys is running fine but periodically the following pair of messages appear in the event_demon.$AUTOSERV or as_server.$AUTOSERV log file.

log4cxx: No appender could be found for logger (PozFactory).
log4cxx: Please initialize the log4cxx system properly.

Environment:
Product: Workload Automation AE 11.xPlatform: Windows, UNIX, LinuxDatabase: Oracle, Sybase, MS SQL
Answer:

AutoSys is running fine but periodically the following pair of messages appear in the event_demon.$AUTOSERV or as_server.$AUTOSERV log file.

log4cxx: No appender could be found for logger (PozFactory).
log4cxx: Please initialize the log4cxx system properly.

Solution:

The messages may occur in the AutoSys logs if/when the application server and/or event_demon lose connectivity with the igateway process.

Please check network connectivity between the AutoSys and EEM hosts. Additionally make sure the process igateway is running without errors on the EEM host.