Lock panel TEN1023/TCU1023 does not show a CAUSE value when wrong password entered by user

Document ID : KB000072819
Last Modified Date : 12/03/2018
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Issue:
TEN1023/TCU1023 does not show a CAUSE value when wrong password entered by user.
Environment:
CA TPX 5.4
Cause:
The LOCK/UNLOCK Reverification Enhancement enhancement included an update to panel CB0VPENU member TENMSGL with a new message: IENL004A PASSCODE IS NOT CORRECT
This client had a custom version of TENMSGL earlier in the PANELS DD concatenation than the delivered TENMSGL.  The change had not been merged into the custom version.  
Removing/renaming the custom member to allow the delivered version to be used.  This resolved the problem and the new message was displayed.
Resolution:
Verify that you have the most current version of the delivered panels (CB0VPENU) available to your TPX started task.
If you have a custom version of TENMSGL in your PANELS DD concatenation, you need to merge the current delivered version of TENMSGL with your customizations.
 
Additional Information: