Location not Showing in ServiceDesk that is integrated with ITAM

Document ID : KB000029072
Last Modified Date : 14/02/2018
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In an integrated environment of ServiceDesk and ITAM where the mdb is shared; ServiceDesk is only showing few/no locations where as ITAM shows all locations from the ca_location table. The reason why this is happening because of the field "Location Type"(location_Type_id) which is in the ca_location table. If this field is filled with a value; it will show on the ITAM gui side but not on the ServiceDesk side. If this field is null or no value; it will then show up in ServiceDesk. This is built as design. The reason why is because ServiceDesk is not designed for hierarchical locations thus causing this issue.