LLAWP will not load

Document ID : KB000004334
Last Modified Date : 14/02/2018
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Issue:

Siteminder agent will not load on windows server. This used to work but broke 3 days ago. We checked paths and permissions, they seem to be correct.

The following error is in the event viewer. 

Description:

Unable to load SiteMinder host configuration object or host configuration file.

C:\Program Files\netegrity\webagent\config\SmHost.conf

 

In the SMPS Server Log the following information messages are generated. 

Bad security handshake attempt. Handshake error: 3154

Handshake error: Shared secret incorrect for this client

Failed handshake with ::ffff:192.168.2.123:3318 

NOTE: The IP address noted in the SMPS Log is the IP address of the SSO Agent Web Server. 

Environment:
Windows 2003/2008/2012 64 or 32 Bit.IIS 6/7x/8x
Cause:

The shared secrete in the SMHOST.conf file may not be accepted by the policy server. 

Resolution:

Running smreghost to re-register the agent should resolve this issue. 

smreghost -i policy_server_IP_address:[port] -u administrator_username -p administrator_password -hn hostname_for_registration -hc host_configuration_object

Example: smreghost -1 192.168.2.100:4444 -u siteminder -p suPassword -hn AgentName -hc c:\path\to\smhost.conf