LLAWP process shuts down after 20 minutes on IIS

Document ID : KB000100627
Last Modified Date : 08/06/2018
Show Technical Document Details
Issue:
After about 20 minutes of no use on IIS the LLAWP process will shutdown.

[05/24/2018][15:06:16][5492][964][CSmHighLevelAgent.cpp:911][ProcessRequest][000000000000000000000000c1ae70a5-1574-5b070d28-03c4-0373390c][*128.231.88.216][][*******][/FPS/WebResource/][*******][End new request.] 
[05/24/2018][15:06:16][5492][964][CSmLowLevelAgent.cpp:3568][ReportHealthData][][][][][][][Accumulating HealthMonitorCtxt.] 
[05/24/2018][15:26:35][5492][4572][SmIIS70Module.cpp:553][CSmIIS70Module::Shutdown][][][][][][][IIS 7.0 Native Module shutting down.] 
Cause:
IIS Application Pool Idle-Timeout is stopping the Application Pool, which shuts down the LLAWP process.
Resolution:
IIS App Pool Idle timeout was set to 20 minutes.

To change the setting, you will need to do the following: 

1) Open IIS Manager 
2) Go to Application Pools 
3) Select the App Pool that the agent is running on. 
4) Right Click and Select Advanced Settings 
5) Find Idle Time-Out (minutes) and change it to 0 (zero) 
6) Stop and then Start IIS Service and it should not stop after 20 minutes of Idle.