Live Reporting is blocked by Java Security.
The following Java Security message is seen:
CA eHealth 6.3.2.01 to 6.3.2.07
CA eHealth versions 6.3.2.01 to 6.3.2.07 are affected by a Java JRE certificate expiration that requires a patch download or a workaround to resolve the Java security warning. Newer eHealth releases do not require this patch or workaround.
Resolution and Workaround
Below are the three options to solve this issue.
Option 1 – WORKAROUND
· Java JRE 1.6 on client:
With Java 1.6 and earlier, you can click through a pop-up message on your machine as usual.
· Java JRE 1.7 on client:
If challenged, the workaround is to change your Java JRE security settings to “Medium” from "High" or "Very High". If you cannot use the Medium security setting workaround due to the security policies of your organization, you can try adding your eHealth server info to the Java Exception Site List.
· Java JRE 1.8 on client:
Since you cannot change your Java JRE 1.8 security settings to “Medium", you can try adding your eHealth server info to the Java Exception Site List. (For more info, seehttps://www.java.com/en/download/help/jcp_security.xml.)
Option 2 - PERMANENT FIX 1
If you cannot use the above workarounds for any reason, you will need to apply a fix to the eHealth server. The fix is available in the Download Center, under Published Solutions.
PATCH FOR JAVA CERT EXPIRATION CA EHEALTH 6.3.2.01 and 6.3.2.02
· Solaris - #RO78980
· Windows - #RO78983
· Linux - #RO78982
PATCH FOR JAVA CERT EXPIRATION CA EHEALTH 6.3.2.03 and 6.3.2.04
· Solaris - #RO78988
· Windows - #RO78989
· Linux - #RO78987
PATCH FOR JAVA CERT EXPIRATION CA EHEALTH 6.3.2.05 and 6.3.2.06
· Solaris - #RO78991
· Windows - #RO78992
· Linux - #RO78990
PATCH FOR JAVA CERT EXPIRATION CA EHEALTH 6.3.2.07
· Solaris - #RO78994
· Windows - #RO78995
· Linux - #RO78993
Option 3 – PERMANENT FIX 2
The other option would be to upgrade to a newer eHealth release. We recommend always upgrading to the newest release of eHealth due to enhanced security.
For Java 7- TEC1333445, "Failed to validate certificate" error on launching Live Health: