LISA Registry cannot access the license server

Document ID : KB000110981
Last Modified Date : 13/08/2018
Show Technical Document Details
Issue:
Using LISA 7.0.2 Since the last few days the Registry can no longer access the License server. 2018-08-13 16:04:03,124Z (09:04) [main] ERROR com.itko.lisa.LicenseHelper - Error attempting to access licensing system java.lang.Exception: Timed out after 15,000ms trying to access the license server at com.itko.util.license.LicenseFactory.sendPost(LicenseFactory.java:472) at com.itko.util.license.LicenseFactory.processRequest(LicenseFactory.java:588) at com.itko.util.license.LicenseFactory.getLicense(LicenseFactory.java:306) at com.itko.lisa.LicenseHelper.checkoutLicense(LicenseHelper.java:555) at com.itko.lisa.LicenseHelper.getValidLicense(LicenseHelper.java:716) at com.itko.lisa.test.Environment.readLicense(Environment.java:1027) at com.itko.lisa.test.Environment.getLicense(Environment.java:881) at com.itko.lisa.test.Environment.isLicenseValid(Environment.java:790) at com.itko.lisa.test.Environment.isLicenseValid(Environment.java:777) at com.itko.lisa.coordinator.TestRegistryImpl.doLicenseCheck(TestRegistryImpl.java:1975) at com.itko.lisa.coordinator.TestRegistryImpl.main(TestRegistryImpl.java:1837) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at com.exe4j.runtime.LauncherEngine.launch(Unknown Source) at com.exe4j.runtime.WinLauncher$2.run(Unknown Source) Caused by: java.util.concurrent.TimeoutException at java.util.concurrent.FutureTask$Sync.innerGet(Unknown Source) at java.util.concurrent.FutureTask.get(Unknown Source) at com.itko.util.license.LicenseFactory.sendPost(LicenseFactory.java:466) ... 16 more
Cause:
Rogue Registry.
Resolution:
Rebooted Server resolved issue.