Links in Webview do not work after upgrading.

Document ID : KB000044413
Last Modified Date : 14/02/2018
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 Problem:

 After upgrading from 9.x to 10.x and using the Webview interface, the dashboard dropdown list on the console tab does not work. When clicking a dashboard in  the dropdown, the new dashboard does not load. Also, links on dashboards do not work.

 Refreshing the page in the web browser seems to fix both of these issues, until the next Webview session is started.

 

 Environment:

  All APM 10. (As well as 9.6 & 9.7) releases and browsers after upgrading EM and using Webview.

 

Cause:

 This may be caused by cached files on the EM, resulting in files from mixed versions getting loaded.

 

 Solution:

 To clear cached Webview files on the EM, do the following

 1) Stop Webview

 2) Delete the contents of the WV_HOME\Work folders.

 3) Delete all files except the config.ini, from the configuration folder of Webview:

    WV_HOME\webview\configuration

 4) Restart Webview.