links in email notifications redirect to OnDemand portal instead of our SSO login page

Document ID : KB000125296
Last Modified Date : 25/01/2019
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Currently any link back to CA PPM from an email notification sends the user to the OnDemand portal unless already logged into CA PPM with the same default browser.  If the user is not logged in, the link should redirect to our SSO login page.
Action Item email are generated from gel code embedded in custom process. This is a custom solution that was developed by 3rd party and out of the box notifications are not utilized. Need to modify how URL is being build for the Click Here link to incorporate ExternalURL.