License server error

Document ID : KB000045710
Last Modified Date : 14/02/2018
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Issue: 

When generating a new key for a company, License Administrator is getting the error – “Unidentified server” but for other companies they don’t find any issues when generating the new key. 

Environment:  

ITKO License Server

Cause: 

License Administrator is attempting to generate a new key for a key that already exists.

Resolution/Workaround:

1. When generating a new license in an existing Client, please review all the expired and unexpired licenses to make sure the spelling of the one you want to create has not already been done.

 

2. Generate the new license.