LDAP users retrieved into the Desktop Client Admin/Security

Document ID : KB000011027
Last Modified Date : 14/02/2018
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The LDAP sever directory, configured specifically to keep only DE users, has many defined however the Desktop Client does not retrieve all of them. What gives?


You might not see all LDAP users in Desktop Client from the LDAP server directory if some user names  do not follow the limits:

  • User name must not exceed 128 alphanumeric characters
  • The first character must be alphabetic (a-z or A-Z) or numeric (0-9)
  • The remaining characters can be alphanumeric plus the special characters commercial at (@), dollar sign ($), underscore (_), and hyphen (-)



If the user names do not follow these limits, the Desktop Client considers those names as invalid and does not retrieve them from the configured LDAP directory.