LDAP User/s cannot login

Document ID : KB000021007
Last Modified Date : 14/02/2018
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Description:

After installing CAPC version 2.1.2 LDAP/SSO users cannot log in.

You receive a message like:

The user bind completed successfully.
Cannot proceed with authentication because: We could not find the account user.

You may encounter other messages of a similar nature

Solution:

Many other users have found it useful, and many have found a solution by using the ADExplorer utility for CAPC.

Please request the following document from CA Support > LDAP_SSO_ADExplorer_CAPC.docx