LDAP user unable to login when synchronized by non-LDAP user

Document ID : KB000091748
Last Modified Date : 17/07/2018
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Issue:
When a non-LDAP user clicks on the 'Synchronize' button for an LDAP user in client 0, a stack trace pop-up error occurs:

User-added image

Actual: 
The LDAP user being synchronized will now be unable to log in to the Automic Web Interface (AWI) with a "Logon: Access Denied" error. 

Expected:
User-added image
 
Resolution:
This issue has been identified as a bug and will be fixed in the following versions:
Automic Web Interface 12.2.0 – Available

Workaround:
  1. Open the user from Client 0.
  2. Unselect the LDAP connection box and save the user.
  3. Re-select the LDAP connection box and save the user.
The user can now log in.