LDAP User Test fails with error referring to blank Account User fields

Document ID : KB000106186
Last Modified Date : 12/07/2018
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Issue:
User log in test via LDAP configuration in CA Performance Manager is failing with an error.

The error observed at the end of the test cycle states:
 
Cannot proceed with authentication because: Both the accountUser and accountUserClone are blank.
Environment:
All supported CA Performance Management releases
Cause:
The field for Account User Default Clone is set with the value "(saMAccountName)".

The value itself is an acceptable one but the brackets surrounding it are syntactically incorrect.

The values used must by the braces using {}, not parenthesis using ().
Resolution:
Update the LDAP configuration via the SsoConfig tool replacing the parenthesis with the brace brackets.