LDAP synced users are displayed wrong in AWI

Document ID : KB000094894
Last Modified Date : 04/06/2018
Show Technical Document Details
Issue:
In some cases, an LDAP synced user is displayed incorrectly in the AWI:
 
User-added image

The user is the same in alle the displayed clients. However, in client 0 first name and last name are missing and instead of the E-mail address +0000000000 is displayed.
There is no schema for the error to appear. It can happen for some users and for others not.
It affects only LDAP synced users. Local users are not affected.
Cause:
The root cause is still under investigation by CA development.
Resolution:
Workaround: There is no workaround available in the moment.