LDAP login into Admin Console fails

Document ID : KB000033938
Last Modified Date : 14/02/2018
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Issue:?Ldap AD Users cannot log in to the Admin Console. Although they can log into IM.

User-added image


Considerations: - LDAP Users can log into IM, however on the bottom status bar of the IM User appears as User: <Unknown>

User-added image


- hub loads LDAP authentication correctly but when logging into AdminConsole gives invalid credentials and service_host level 6 log shows:
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Okt 20 09:37:58:905 [tomcat, service_host] Okt 20, 2014 9:37:58 AM com.nimsoft.nimsecurity.LoginModule login
Okt 20 09:37:58:905 [tomcat, service_host] SEVERE: Login Error 2: No element found for key user_id

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SOLUTION:

The LDAP Active Directory template in the hub.cfg was missing the following key.

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attr_usr_name = displayName
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After adding the key and restarting the hub, the LDAP user can log to Admin Console.