LDAP credentials not working with RA Agent

Document ID : KB000085016
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Connection auto = serverCom.getAEConnection();
com.uc4.extensibility.iface.CITServerException: Logon error: Access denied

RA Agents do not work for LDAP users.  If an LDAP user is used, when the getAEConnection function is called the above error message is received and the logon fails.

 
Environment:
OS Version: N/A
Cause:
Cause type:
By design
Root Cause: This is a feautre that has yet to be implemented.
Resolution:
At the moment the RA core cannot deal with users where credentials are checked outside of the Automation Engine such as LDAP. This is a missing feature that will be added in an upcoming release.

Fix Status: In Progress

Fix Version(s):
Component(s): RA Core

Automation Engine - TBD
Additional Information:
Workaround :
Do not use LDAP credentials with RA Agents.