Customer configured the authentication-providers.xml file to connect to LDAP through DevTest. When they tried to login to the workstation they are getting the pop-up message: " Workstation does not have permission to connect to the Registry". When they login through the portal, they are able to login but all the tabs are greyed out.
The LDAP credentials were validated against JXplorer on the same machine where DevTest is running and everything is working fine. The issue is happening only when user tries to login to DevTest workstation and the portal.
The ACL logs in lisa_tmp.x.x folder shows the following.
INFO com.ca.dts.security.authentication.internal.DevTestLdapAuthenticationProvider - Authentication successful for user 'QA-CALISA' with the 'ABC. LDAP Server' authentication provider.
2017-08-23 20:23:16,083Z (16:23) [ServerRequestResponder 5] DEBUG com.ca.dts.security.authentication.internal.DevTestLdapAuthenticationProvider - Loading group/member info for 'QA-CALISA'
2017-08-23 20:23:16,083Z (16:23) [ServerRequestResponder 5] DEBUG com.ca.dts.security.authentication.internal.DevTestLdapAuthenticationProvider - No values for 'memberOf' attribute.
2017-08-23 20:23:16,083Z (16:23) [ServerRequestResponder 5] DEBUG com.ca.dts.security.authentication.internal.utils.LdapHelper - Automatically adding users enabled: true
2017-08-23 20:23:16,192Z (16:23) [ServerRequestResponder 5] DEBUG org.springframework.security.ldap.userdetails.LdapUserDetailsMapper - Mapping user details from context with DN: cn=QA-CALISA,ou=Service Accounts,dc=devs,dc=COM...