LDAP Bad Credentials on DevTest

Document ID : KB000074552
Last Modified Date : 22/03/2018
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Issue:
We are upgrading from DevTest 9.0.0 to 10.2.4, using MySQL on Linux Redhat 7.3. Configuring first in a sandbox environment before production. We have configured the authentication-providers.xml file and ldap-mappings files in 10.2.4, just like we did in 9.0.0 because we are going to the same LDAP server. We are logging to the Portal or from a Workstation and are getting bad credentials.
Resolution:
Verified we can login using LDAP credentials when using ldap instead of ldaps in the authentication-providers.xml file.

Verified the certificate in your keystore did not match with what is in prod, hence the bad credentials when logging in on the sandbox machine using ldaps.

We would either need to get a new certificate from your LDAP admin, or get the one from prod and import it on the sandbox machine.

Opted for the latter.

Imported the certificate from your prod machine to the sandbox /opt/CA/DevTest/jre/lib/security/cacerts.

Change the authentication-providers back to using ldaps.

Restarted the DevTest Enterprise Dashboard, Registry and Portal and was then able to login with LDAP.