The Support Automation analyst client runs on a Java client. The Java plug-in uses a plugin architecture called NPAPI, which Chrome is removing support for. At this time NPAPI can be manually re-enabled by using using the following steps:
- Within Chrome access the following url:
- Click on the "Enable" link for the "Enable NPAPI" option.
- At the bottom of the browser click on the "Relaunch" button, which will restart the browser.
Java has posted more information related to the situation here:
Their recommendation at this time is to use an alternate browser, such as Internet Explorer or Firefox.
While this feature currently exists in Chromium based browsers, it is currently planned to be removed completely in a September 2015 update.
More information related to Chromium/Chrome's deprecation of NPAPI can be found here: