Large File Uploads Fail with Web Agent on Apache

Document ID : KB000110082
Last Modified Date : 08/08/2018
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Issue:
Single Sign On Web Agent is protecting resources on an Apache reverse proxy.  Small file uploads to the back end application are working as expected, but users get a 502 error for large file uploads (>40MB).  The Web Agent logs show no errors.
Environment:
Apache 2.4 servers acting as reverse proxy
Cause:
The default proxy timeout in Apache was insufficient.
Resolution:
Increase the timeout value in the proxypass directive in Apache's ssl.conf file (the 'timeout' parameter may need to be added if it is not already present). Sample proxypass line with 10 minute timeout:

ProxyPass / ajp://localhost:8009/ timeout=600
Additional Information:
As this solution is entirely outside of the CA software, please consult your Apache vendor for additional documentation around the proxypass settings.