Landscape does not appear in OneClick console

Document ID : KB000057318
Last Modified Date : 14/02/2018
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ISSUE:  Landscape does not appear in OneClick console

 

CAUSE:  There are several different probable causes as to why a Landscape would not appear in the OneClick console:

1. The user is not a member of that landscape

2. Communication issue between OneClick and that SpectroSERVER system

3. Communication issue between that SpectroSERVER system and the Main Location Server (MLS) system

4. Improperly configured MLS on that SpectroSERVER system

5. Improperly configured MLS on the OneClick system

 

RESOLUTION:  For each of the above listed probable causes, check the following:

1. The user is not a member of that landscape

    a. Log into OneClick as an ADMIN user that has access to the Users tab

    b. Click on the Users tab

    c. In the Navigation panel, click on the Users tab

    d. Click on the Landscapes tab in the Component Detail panel and verify the user is a member of that landscape

2. Communication issue between OneClick and that SpectroSERVER systems

    a. Ensure proper host name resolution between the SpectroSERVER and OneClick systems

    b. Ensure port 14001 is open and not blocked from the SpectroSERVER systems to the OneClick system

    c. Ensure ports 14002, 14003 and 14004 are open and not blocked from the OneClick system and the SpectroSERVER systems

3. Communication issue between that SpectroSERVER system and the Main Location Server (MLS) system

    a. Ensure proper host name resolution between the SpectroSERVER and MLS systems

    b. Ensure ports 48879 and 56062 are open and not blocked between the SpectroSERVER and MLS systems

    c. Ensure the host name or ip address or a plus "+" character are in the $SPECROOT/.hostrc files on each system

4. Improperly configured MLS on that SpectroSERVER system

    a. Verify the MAIN_LOCATION_HOST_NAME parameter in the $SPECROOT/LS/.locrc file on that SpectroSERVER system is pointing to the correct MLS system

5. Improperly configured MLS on the OneClick system

    a. Verify the locServerName parameter in the $SPECROOT/tomcat/webapps/spectrum/META-INF/context.xml file on the OneClick system s pointing to the correct MLS system