I enabled the KPI "webConcurrentTotalLicenseCt".
Since migrating to 14.1 CP4 the license count does not work anymore. If I run a select statement against the usp_kpi_data table, I get for the kpi_value attribute always a zero.
CA Service Desk Manager 14.1 + CP4
This is a bug and fixed with cumulative patch 5.
With CP5 new kpi executables have been delivered.