Korean language emails crash policy engine

Document ID : KB000092759
Last Modified Date : 23/04/2018
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Issue:
Issue with single character texts.  First noticed with Korean language emails.  Single text emails/characters crash policy engines after upgrading to v15.2.
Resolution:
Hotfix SO00757 addresses this issue by properly handling the single character in the extracted text.

Instructions to deploy the hotfix:

1. Download and extract the required .zip files.
2. Apply the hotfix.
2.1. Apply Server_15.20_HF0155.msp to all 32-bit machines where the CA Data Protection Server is deployed.
2.2. Apply Server_x64_15.20_HF0156.msp to all 64-bit machines where the CA Data Protection Server is deployed.
2.3. Apply Client_15.20_HF0157.msp to all 32-bit machines where the CA Data Protection Client is deployed.
2.4. Apply Client_x64_15.20_HF0158.msp to all 64-bit machines where the CA Data Protection Client is deployed.

 
Additional Information:
Notes:

a.Further installation details can be found in the CA Data Protection 15.2 DocOps space in the "Applying Hotfixes" section.

b. The following files will be updated when applying hotfixes:
common\Classify.dll - 15.20.4641.0 - 2-Mar-2018
common64\Classify.dll - 15.20.4641.0 - 2-Mar-2018