Known installation issues in APM 12.6 Language pack
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CA IT Asset Manager
CA Asset Portfolio Management
CA IT Asset Manager:Release:12.6
CA Asset Portfolio Management:ARGIS
ARGIS (WEB VERSION):ARGWEB
Valid for installation on any localized environment
Non-ASCII System password:
During installation, Server verification fails when system password has non-ASCII characters.
The current installer doesn't support non-ASCII characters for passwords. Use only ASCII characters for password.
Reports on Oracle Database on Japanese environment:
Unable to open reports on Oracle Database in a Localized environment after applying Japanese Language Pack.
The following error is thrown when accessing the reports
"A database error occurred. The database error text is: (CS) "Invalid native charset: JA16SJISTILDE". (WIS 10901)"
Sample Error Screen Shot:
Follow the below steps for the resolution to fix the invalid native charset:
Check the oracle.crs file in the location of "C:\Program Files (x86)\CA\SC\CommonReporting3\BusinessObjects Enterprise 12.0\win32_x86\dataAccess\connectionServer\oracle" and check these character should be added at bottom of the file if not we have to add these code.
After that we have to update the registry file.
Go to run and type regedit and enter
Go to HKEY_Local_machine->software->oracle-> click on Key_oraDb...
Edit the file NLS_LANG
And change the text instead of:
To changed it: JAPANESE_JAPAN.UTF8
Please see the screen shot.
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