Knowledge search function does not work for Traditional Chinese characters. What Parse settings need to be used for Traditional Chinese character searches?

Document ID : KB000050338
Last Modified Date : 14/02/2018
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Description:

Knowledge search function does not work for Traditional Chinese characters if the parse settings are set to language = English.

Solution:

To perform a search using Traditional Chinese characters, you must use the following Parse Settings:

Language = "Other Far East"
Valid Character Range = a-z

Figure 1

Language = "Other Far East" - indexes character by character because according to the Chinese linguistic rules, each Chinese character can represent a word and each word may not be separated by a space as it can in English language.