Knowledge Documents do not purge when I run the Archive / Purge rule that I have setup

Document ID : KB000054494
Last Modified Date : 14/02/2018
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Description:
I have a Archive / Purge rule setup. Knowledge Documents do not purge when I run the rule

Solution:
Before the Knowledge Document can be archived / purged it must be Inactivated in the database level

Perform the following steps:

  • "Unpublish" the document
  • Retire the Document. (The document is still active in the system)
  • Delete the document. (The active_state in skeletons table change to -100)
  • Click on Administrator Tab -> Knowledge -> Knowledge Category -> Look for retired documents -> right click on the document and select 'Delete Selected Document'.

Run the purge rule -> You can find the document is now purged under ' Archive and Purge History' under 'Archive and Purge'.