Key generation is off.Please enable the Key generation java.net.UnknownHostException: unknown error

Document ID : KB000006696
Last Modified Date : 14/02/2018
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Issue:

Customer is not able to connect to Jasper Report Server from Identity Manager UI.

 

At Identity Manager UI, menu System > Reporting > Report Server Connection 

In the Identity Manager log file (/opt/CA/wildfly-idm/standalone/log/server.log) there is the following error message:

 

Key generation is off.Please enable the Key generation java.net.UnknownHostException: XXXXXXX: unknown error

 

Where XXXXXXX is the Jasper Server hostname

 

Environment:
CA Identity Manager 14.0.x
Cause:

The root cause was Windows Firewall which was ON in Jasper Server machine.

Resolution:

After turning Windows Firewall off it was able to ping Jasper Server machine from vApp machine.

In Identity Manager UI, use the IP instead of hostname in "Report Server URL" field

 

JasperConnection.PNG