JVMDUMP039I Processing dump event "systhrow", detail "java/lang/OutOfMemoryError"

Document ID : KB000012316
Last Modified Date : 14/02/2018
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Question:

Users were reporting that they could not access Compliance Manager through JBOS server. JBOS had multiple error messages in the JOBLOG:
765 JVMDUMP039I Processing dump event "systhrow", detail "java/lang/OutOfM
765 emoryError" at 2016/11/03 11:32:23 - please wait.
765
Some JVM dumps were created.

Answer:

Heap settings need to be increased.

Increase the heap size on sdv21d to -Xms3150m -Xmx3150m.

The required ENVETJ changes need to be done in your runtime configuration CETJOPTN dataset. You could change it manually for now or do a Chorus Platform reconfiguration (using Auto-Configuration or MSM SCS) to have the changes reflected. We recommend the latter.