Just installed CA Process Automation, no longer able to log in

Document ID : KB000018445
Last Modified Date : 14/02/2018
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CA Process Automation 4.2 was just installed. Immediately after the installation logins were successful, but using the same username and password no longer allows logging in. Error message states invalid username or password but nothing has changed


When you install CA Process Automation 4.2, there is a new field on the Embedded Entitlements Manager (EEM) Security Settings screen with the name of Default Active Directory Domain:

Figure 1

This field is only used if

  1. CA EEM version 12.51 is being used

  2. CA EEM is setup for multiple Active Directory domains

This field is used to indicate which of the multiple domains will be considered the default.

For more information, please see the CA Process Automation install guide, page 113

If a value was entered for this field during installation, but EEM is not connected to AD using multiple AD domains, the your very first login to CA Process Automation will be successful. However subsequent login attempts will fail with the error message "Invalid username or password"

To remove the value and re-enable logins to CA Process Automation, please do the following:

  1. Log on to the CA Process Automation server and stop the orchestrator service

  2. Open the Oasisconfig.properties file in a text editor. This file is locate under \CA\PAM\server\c2o\.config

  3. Search for the word "active" - no quotes. On line 66 you will see the parameter

  4. Change line 66 so that "yourDomain" is deleted and the line now reads as

  5. Save the changes, close the file, restart the CA Process Automation orchestrator service

You will now be able to log in to CA Process Automation.