After upgrading CA Service Desk to 17.1 or to 17.1 RU1, jsvr.log starts having a lot of the error message below:
[https-jsse-nio-8443-exec-13] INFO usdsda ? Web Services session found to be expired
Sessions remain opened and Web Services stop working properly.
It is a known issue in Service Desk 17.1 and 17.1 RU1.
There is a testfix available to be applied on top of Service Desk 17.1 and 17.1 RU1.
Make sure your environment runs the correct version (17.1 or 17.1 RU1) and open a case at CA Support asking for the available testfix.
See details below:
PROB #: 0 FN: T52Y856 FT: D33 DATE: 13 Aug 2018
PROBLEM SYMPTOM: WIN-DOMSRVR LEAKS MEMORY BECAUSE OF SOAP WEBSERVICE
For 17.1 RU1:
PROB #: 0 FN: T52Y846 FT: D33 DATE: 01 Aug 2018
WEB SERVICES NOT WORKING INTERMITTENTLY POST MIGRATION FROM 14.1 TO 17.1.