Jobstatusview Connect Failure

Document ID : KB000050272
Last Modified Date : 14/02/2018
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Description:

Status is "Connect Failed" for the views listed in Job Status Views on main WCC page, however if I select the view, I can see the data for the view.

Solution:

The views in the Job Status Views portlet on the main WCC page connect as a trusted user to get status information from WAAE, whereas when you click on a view it connects as your WCC login or the credential you may have defined in the WCC CRED tab for that particular WAAE server.

This "trusted user" is new in WCCr11.3 and is defined in the "Monitor ID" field under "Monitor User" in the Server Configuration screen (Main -> CONFIG -> Servers). The trusted user must also be defined in autosys_secure as a SUPER EDIT user when WAAE is in "native security" mode. Once the user and password are entered in the Server Configuration screen, save and deploy the changes and then restart the WCC services.

For more information on the "Monitor ID" requirements, click on Help in WCC and then search for "Monitor ID". Additional information is also available in the WCC Implementation Guide.