Jobs stuck in backlog

Document ID : KB000089983
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Jobs stuck in backlog
Resolution:
Detailed Description and Symptoms
Jobs will stop processing but will stay in a running status in the backlog.  If you look at the output file it will say "exiting BODY2".  You will notice that the job may start running a minute later, or the next day.  There is no rhyme or reason for the amount of time it stops.

Investigation
Please have all users logged into Applications Manager close any file viewer they have open. If this does not allow the job to start please have all users log out of the client completely

Solution
Due to limitations in the Windows Operating system, opening the output file through the internal file viewer while the job is running will prevent BODY3.bat from starting. This will prevent the job from finishing. Because of this we do not recommend users open output files on jobs running on Windows until they are completed. If necessary make sure to look at the output then quickly close so processing does not get slowed down