Jobs remain in Pending status in some generic batch queues

Document ID : KB000085404
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
No error appear on the log

Patch level detected:Dollar Universe 6.0.00
Product Version: Dollar.Universe 6.0.0

Description :The jobs submitted to some generic batch queues remain in status Pending
Environment:
OS: All
Cause:
Cause type:
Other
Root Cause: The job data file of dqm was corrupted
Resolution:
In order to restore the service, simply reset the impacted generic batch queues:

Via the command line:
uxresetque queue=QUEUE_NAME

Or via UVC, go to Monitoring - Batch Queue Status
then select the impacted queue, click on Complete and then click on Start.

Jobs should run fine afterwards.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.1.01
Additional Information:
Workaround :
N/A