Jobs of Agent get stuck in 'Waiting for resource' although no Jobs running

Document ID : KB000087126
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
Waiting for resource (max. jobs exceeded)

All of an Agent's Jobs get stuck in a status of 1694 "Waiting for resource (max. jobs exceeded)" even though the resource limit for that Agent has not been enabled (i.e. Job Ress. Max is set to 0).

Any agent and any number of agents can be affected.  The issue appears randomly after the Information Lifecycle Management (ILM) switch.
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: Size of ACTEX_MaxTaskPara and ACTEX_MaxParallFt parameters needs to be increased to avoid 1694 errors.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Component(s): AE Server and Initialdata

Automation Engine 12.1.0 - Available
Automation Engine 12.0.2 - Available
Automation Engine 11.2.5 - Available
Additional Information:
Workaround :
Reconnect to the Agent in the System Overview.