JOBS ends on a CA Automic Workload Automation Agent with a logon error

Document ID : KB000092579
Last Modified Date : 07/05/2018
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Issue:
With CA Automic Workload Automation Agents in version 12.1 a logon error is displayed although the Logon Credentials are correct.
Therefore no JOBS can be started with Logon Credentials containing passwords.

A connection outside of CA Automic Workload Automation is working with the identical Logon Credentials.

 
Environment:
N/A
Cause:
The issue is connected to the values in the CA Automic Workload Automation database table IDS (internal number pools of Automic).
If values are present with more than 9 digits (this means that in the system 10 digit Run-IDs are available) this logon issue occurs.

To check whether the system is affected by this issue please do the following:
1) Check the values in the IDS table of the CA Automic Workload Automation Engine database with the following statement:
Select * from IDS;
2) Check in the result from the previous database query if there are more than 9 digits (e.g.: >= 1000000000) available.

There is no workaround available.
Resolution:
Update to a fix version listed below or a newer version if available.

Component(s):
AutomationEngine

Fix Version(s):
Automation Engine 12.1.1 HF4 - already released
Automation Engine 12.1.2 - planned release date 2018-05-23