JOBS ends on a CA Automic Workload Automation Agent with a logon error

Document ID : KB000092579
Last Modified Date : 07/05/2018
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With CA Automic Workload Automation Agents in version 12.1 a logon error is displayed although the Logon Credentials are correct.
Therefore no JOBS can be started with Logon Credentials containing passwords.

A connection outside of CA Automic Workload Automation is working with the identical Logon Credentials.

The issue is connected to the values in the CA Automic Workload Automation database table IDS (internal number pools of Automic).
If values are present with more than 9 digits (this means that in the system 10 digit Run-IDs are available) this logon issue occurs.

To check whether the system is affected by this issue please do the following:
1) Check the values in the IDS table of the CA Automic Workload Automation Engine database with the following statement:
Select * from IDS;
2) Check in the result from the previous database query if there are more than 9 digits (e.g.: >= 1000000000) available.

There is no workaround available.
Update to a fix version listed below or a newer version if available.


Fix Version(s):
Automation Engine 12.1.1 HF4 - already released
Automation Engine 12.1.2 - planned release date 2018-05-23