Jobs abort with the error on the universe.log "u_retrieve_ipaddress_from | u_gethostbyaddr(ip=16777343) returns error"

Document ID : KB000086822
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
During a certain period of the day, all jobs abort with the following errors on the universe.log:

##########################################################
|ERROR|X|STA|pid=24932.33256| u_retrieve_ipaddress_from | u_gethostbyaddr(ip=16777343) returns error
|ERROR|X|STA|pid=24932.33256| o_connect_auth | k_connect_auth_timeout returns error [200]
|ERROR|X|STA|pid=24932.33256| u_io_callsrv_connect_r | Error connecting to target IO server: Unknown host (gethostbyaddr returns null pointer)
##########################################################

The jobs do have a job log, containing these kind of messages:

##########################################################
error: unable to connect to IO server [C4DU_P]/[X]/[local ]
Invalid value for RESEXE variable
##########################################################

Patch level detected:Dollar Universe 6.2.00
Product Version: Dollar.Universe 6.2.0

Description :All jobs launched at a certain time of the day abort, creating a job log.
When relaunched later on, they complete successfully.
 
Environment:
OS: All
 
Cause:
Cause type:
Configuration
Root Cause: The issue was related to a DNS problem on the infrastructure.
 
Resolution:
In order to workaround the DNS resolution problems, we have to add a new line on the hosts file of the server containing the following:

127.0.0.1 localhost

The issue will not occur again.

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.2.21
 
Additional Information:
Workaround :
N/A