Job statuses are not updating

Document ID : KB000028858
Last Modified Date : 14/02/2018
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Problem:

Software delivery Job Statuses are not updating consistently. I can see the packages have been installed but I can't get the jobs to complete consistently 

and often have to reboot the DM server to get any job statuses.

 

Solution:

The process, sdmgr_im, responsible for updating job statuses may be stopped. Run CAF status at a DOS prompt on the Domain Manager to check it's status: 

sdmgr.png

 

The process may be stopped due to a large or corrupted queue. Clearing the IM queue as below should resolve the issue.

  1. caf stop sdmgr_im

  2. camq -d -c SD_IM

  3. camq -d -c SD_IM_2

  4. Clear out the contents of DSM\Agent\CCNF\smstore\ folder.

  5. caf start sdmgr_im     

If the problem persists, please open a support issue for further investigation.