Software delivery Job Statuses are not updating consistently. I can see the packages have been installed but I can't get the jobs to complete consistently
and often have to reboot the DM server to get any job statuses.
The process, sdmgr_im, responsible for updating job statuses may be stopped. Run CAF status at a DOS prompt on the Domain Manager to check it's status:
The process may be stopped due to a large or corrupted queue. Clearing the IM queue as below should resolve the issue.
- caf stop sdmgr_im
- camq -d -c SD_IM
- camq -d -c SD_IM_2
- Clear out the contents of DSM\Agent\CCNF\smstore\ folder.
- caf start sdmgr_im
If the problem persists, please open a support issue for further investigation.