Job check error "updating sourcelist"

Document ID : KB000004528
Last Modified Date : 14/02/2018
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Issue:

When Job Check runs on some agent machines the following message appears in the job check window:

"Updating sourcelist using server <scalability server name>"

The \CA\DSM\Logs TRC_USD_SDAGENT_*.logs show:

ERROR  | MSI sourcelist update failure, accessing \\<Scalability Server Name>\SDMSILIB failed. ec:1 rc:0

Environment:
CA Client Automation - All Versions
Cause:

As the logs indicate  this a permissions error where an installed package having an MSI share point cannot connect to the MSI server share  SDMSILIB on the Scalability server.

Resolution:

Check that the agent has permission to the MSI share on the scalability server and the 'local system' has permission to the share.

If the agent machine is in a different non-trusted AD Domain from the DM this error can occur and adding the machine to a trusted windows Domain should prevent the error.