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Issue:
System Agent 11.3 SP7 Install fails on a Tandem HP Nonstop system with the following messages in the Install Log:
Custom Action: cybermation.iainstaller.library.nonstop.CybNonStopJREVersionCheck
Status: SUCCESSFUL
Custom Action: cybermation.iainstaller.library.CybFatalException
Status: FATAL ERROR
Additional Notes: FATAL ERROR - class cybermation.
iainstaller.library.CybFatalException FatalInstallException: Selected JRE is invalid. JRE version 1.7 is required
Environment:
New Agent Install on a Tandem HP Nonstop system
Cause:
This version of the Agent for this environment requires Java 1.7, and the site was running Java 1.8. ( Not all Agent environments were tested with Java 1.8)
The System Agent documentation states : https://docops.ca.com/ca-workload-automation-system-agent/11-3/en/release-notes/system-requirements-and-supported-platforms/minimum-recommended-hardware-and-software-requirements-by-agent-version
Section: (System Agent 11.3)
Minimum Recommended Hardware and Software Requirements by Agent Version
| HP Integrity NonStop Itanium 64-bit | 300 MB | 500 MB | Not shipped. See "Notes." | The JRE is not supplied with the agent. The agent was tested with JRE 1.7 update 25. |
Resolution:
The recommendation is to install the System Agent 11.4 which will support Java 1.8.
Section: (System Agent 11.4)
Minimum Recommended Hardware and Software Requirements by Agent Version
| HPE Integrity NonStop Itanium 64-bit | 300 MB | 500 MB | Not shipped. See "Notes." | The JRE is not supplied with the agent. The agent was tested with JRE 1.7 update 25 and JRE 1.8 update 45. |
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