JAVA UI not working with 32-bit OS

Document ID : KB000087288
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

It is not possible to start the Java User Interface (UI) with a 32-bit Operating System (OS).

No error message is shown. Nothing happens when double clicking the Java UI Icon.

This is an issue in:

 
V10:
10.0.8 HF6 and above

V11:
11.2.4 and above
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: Version of the UCDJ.exe is not compatible with the version of Windows.
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.0 - Available
Automation Engine 12.0.3 - Available
Automation Engine 11.2.6 - Available
Additional Information:
Workaround :
  1. Start the UCDJ.bat instead of the .EXE
OR
  1. Use an older version of the Java User Interface.