Java Not Opening Live Exceptions

Document ID : KB000031357
Last Modified Date : 14/02/2018
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Description:

When trying to open LiveExceptions a Security Warning will pop up denying access to the Java site with an error message displaying:

 The Publisher cannot be Verified by trusted Source:

  

 sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: algorithm constraints check failed

                at sun.security.validator.PKIXValidator.doValidate(Unknown Source)

                at sun.security.validator.PKIXValidator.engineValidate(Unknown Source)

                at sun.security.validator.Validator.validate(Unknown Source)

                at sun.security.validator.Validator.validate(Unknown Source)

                at sun.security.validator.Validator.validate(Unknown Source)

                at com.sun.deploy.security.TrustDecider.getValidationState(Unknown Source)

                at com.sun.deploy.security.TrustDecider.validateChain(Unknown Source)

                at com.sun.deploy.security.TrustDecider.isAllPermissionGranted(Unknown Source)

                at com.sun.javaws.security.AppPolicy.grantUnrestrictedAccess(Unknown Source)

                at com.sun.javaws.security.JNLPSignedResourcesHelper.checkSignedResourcesHelper(Unknown Source)

                at com.sun.javaws.security.JNLPSignedResourcesHelper.checkSignedResources(Unknown Source)

                at com.sun.javaws.Launcher.prepareResources(Unknown Source)

                at com.sun.javaws.Launcher.prepareAllResources(Unknown Source)

                at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

                at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)

                at com.sun.javaws.Launcher.launch(Unknown Source)

                at com.sun.javaws.Main.launchApp(Unknown Source)

                at com.sun.javaws.Main.continueInSecureThread(Unknown Source)

                at com.sun.javaws.Main.access$000(Unknown Source)

                at com.sun.javaws.Main$1.run(Unknown Source)

                at java.lang.Thread.run(Unknown Source) Caused by: java.security.cert.CertPathValidatorException: algorithm constraints check failed

                at sun.security.provider.certpath.PKIXMasterCertPathValidator.validate(Unknown Source)

                at sun.security.provider.certpath.PKIXCertPathValidator.doValidate(Unknown Source)

                at sun.security.provider.certpath.PKIXCertPathValidator.engineValidate(Unknown Source)

                at java.security.cert.CertPathValidator.validate(Unknown Source)

                ... 21 more

 

   Live Reporting Not Accessible 

 

 

CAUSE:

The default security settings of JRE 7u51 prevent the supported browsers from accessing eHealth Live Reporting and other eHealth applications.

 

Resolution:

Follow these steps to correct this problem:

1. Close all applications that use Java.

2. Open the Java Console.

*To open the console in Windows, navigate to JAVA_HOME\jre7\bin and double-click javacpl.exe.

3. Select the Security tab.

4. Move the security level to Medium.

5. Click Edit Site List.

*The Exception Site List dialog displays.

6. Add the following URLs to the list replacing <server>:<port_number> with your server name and port number:

http://<server>:<port_number>/liveExceptions/

http://<server>:<port_number>/liveStatus/

http://<server>:<port_number>/liveTrend/

http://<server>:<port_number>/web/

7. Click OK.

8. Close the Java Control Panel.

 

*Note that steps #5 and #6 might be usable separately from changing the security level in step #4.