Jaspersoft Server Cumulative Patch 6.2.1_5.2.1.4 :: Reports loading issue

Document ID : KB000099230
Last Modified Date : 31/05/2018
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Issue:
After installing Jaspersoft Server Cumulative Patch 6.2.1_5.2.1.4 we have users reporting loading issue with the reports. Most of the users tried to clear the browser cache but the issue still exists.
Resolution:


1. Clear out the browser cache (steps vary by browser)

2. From Windows Go- to 'Temp' folders and remove the temporary files by removing all the temp files from %TEMP% directory.