Jaspersoft Reports Server License Expired after installation

Document ID : KB000045578
Last Modified Date : 14/02/2018
Show Technical Document Details

Issue: 

After successful installation an error as mentioned below about the license is received when attempting to access the JasperServer URL.

"License Failed

Your license has expired. 

If you evaluated JasperReports Server and have just installed a new version of it, your evaluation license has expired.

Please contact eval@jaspersoft.com for assistance."

001-License Failed Error.jpg

 

Environment:  

Windows 2012 / Windows 2008

Service Desk Manager 14.1.03 and up

CABI 6.2 and up (JasperReports Server)

 

Cause: 

The jasperserver.license file is not referenced with an entry in the java parameters for Tomcat.

 

Resolution/Workaround:

 

1. Go to the Jasper Reports Server

2. Go into the Tomcat Installation bin direc0tory (I.e. C:\Tomcat8\bin)

3. Execute Tomcat8w.exe

4. Add the license parameter to the Java tab as shown below:

-Djs.license.directory=<tomcat_home>/webapps/jasperserver-pro

 002-Apached Tomcat 8.0 Properties.png

5. Click Apply and OK

6. Restart Apache Tomcat for Jaspersoft