Jaspersoft DB install Script goes through a verification and fails with an ORA-01017 error user name and password invalid

Document ID : KB000032850
Last Modified Date : 14/02/2018
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When trying to upgrade/install Jaspersoft the install script goes through a verification and fails with an ORA-01017 error user name and password invalid 



All supported environments using Oracle.


This is due to a known Progress Software issue with the third-party JDBC driver provided, issue PSC00294082.

This issue is being tracked by CA Sustaining Engineering as CLRT-79361.


CLRT-79361 is in review with our Sustaining Engineering team.


  1. Navigate to %jaspersoft-folder%/libs/c-oracle.jar file
  2. Replace the c-oracle.jar from CA PPM $clarity/lib or $install/checkinstall/tools/lib (both driver files should be for versions 14.2 and higher)
  3. Rerun the Install/Upgrade of Jaspersoft

Additional Information:

Visit Progress Software website for the technical article with more details on their issue PSC00294082.