Jaspersoft - CA PPM Advance Reporting Page slows down while trying to access fonts.googleapis.com when there is no internet on the server where Jaspersoft is installed

Document ID : KB000004825
Last Modified Date : 14/02/2018
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Issue:

Jaspesoft -CA PPM Advance Reporting Page slows down while trying to access fonts.googleapis.com when there is no internet on the server where Jaspersoft is installed.

 

Steps to Reproduce

  1. Install Jaspersoft on a server 
  2. Ensure no internet connectivity on the server where Jaspersoft is installed
  3. Login to CA PPM and capture the http trace through the developer tools of any browser while CA PPM Advance Report is loading 

 

Network Trace

Environment:
CA PPM 14.2, 14.3,14.4 & 15..1
Cause:

This is a identified as a bug CLRT-81591 and our engineering team will look into this in future.

Resolution:

Make changes in the file - 'overrides_custom.css' (under Themes Folder), and have to remove the line - '@import url(https://fonts.googleapis.com/css?family=Open+Sans);' and upload the file back into repository. Post which Jaspersoft  UI will fall-back to ‘Helvetica Neue/Arial Unicode MS/ sans-serif’.

 

Note: This needs to be done for both root and tenant level themes.