JasperSoft 6.2 License Expiration

Document ID : KB000116764
Last Modified Date : 02/10/2018
Show Technical Document Details
Issue:
CA Business Intelligence JasperReports Server 6.2 license expired on October 1st, 2018 as per the following CA Service Management Community Announcement:

https://communities.ca.com/thread/241808195-end-of-service-announcement-for-ca-business-intelligence-jasperreports-server-62-and-general-availability-of-ca-business-intelligence-jasperreports-server-642-with-ca-service-management-141 

The following error message is seen within CA Business Intelligence JasperReports Server 6.2:

Error Message: License Failed Invalid License. Enterprise Commercial license expired on 10/01/18 1:59 pm Please contact Jaspersoft Technical Support)

 
Environment:
CA Business Intelligence JasperReports Server 6.2
All Supported Windows Operating Systems
Resolution:
An updated CA Business Intelligence JasperReports Server 6.2 license can be downloaded from CA Support Online.

Please follow these steps:

1. Login to CA Support Online (support.ca.com)

2. Click on Download Management and select the “Download by Solution ID” green link at the top of the screen.
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3. Enter Solution # SO01458 in the search field and it will bring up the license file to download. ​
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4. Click Download Now. ​
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5. The instructions for replacing the license file are at https://support.ca.com/us/download-center/solution-detail.html?docid=654573&os=WINDOWS&aparno=SO01458
Additional Information: