JasperServer Dashboard "Spectrum Overview" does not provide data

Document ID : KB000126284
Last Modified Date : 06/02/2019
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Issue:
When trying to open the Spectrum Overview dashboard the message "An unexpected error occurred while retrieving data. Please check the user access privileges or run as a different user." is displayed Jasper Server 6.4.3.

User-added image
Environment:
CA Spectrum 10.2.3 and JasperReports 6.4.3
Resolution:
Open a case a Broadcom support and request the Spectrum_10.02.03.PTF_10.2.367 patch.